What Our Clients Say

When I started Room Service 360, the premier destination for the works fines modern furniture, I asked the folks at Nexela to design and implement our entire IT and communications platform. We were happy with their design (that addressed unique multi-location challenges), pricing and implementation, but more than that we are pleased that the platforms and processes recommended to us by Nexela have continued to fully perform as advertised and remain relevant in today’s changing technology environment. When new challenges arrive we take comfort knowing that we can rely on Nexela to assist us with IT solutions!

Before we brought Nexela in to manage our IT environment our IT spending was out of control, and the service we were receiving didn’t effectively meet our company's needs. I found that I was spending more and more of my time dealing with day to day IT issues, of which I knew little and so was only marginally effective, but more importantly was distracted from the more critical issues affecting our business. The team at Nexela quickly identified our major problems, built a project plan to get us to where we needed to be, and turned our IT problems into an IT solution. Since we have implemented Managed IT Services by Nexela they have provided a complete solution for supporting our technology and improved their already fast response times. We are a payroll company and when employees of our customers cant get paid because of some system outage, it is a problem. Happy to report it is the problem we no longer have since bringing Nexela on board! I strongly recommend Nexela.

When I contacted Nexela all I knew was that our organization needed a lot of IT help for short money. Our servers and systems were outdated and overloaded. Nexela’s team made a careful assessment of our needs and developed a cost-effective proposal in language and numbers that were easy to understand. They took the time to get to know our processes and our goals so that they could help us plan wisely for the future. Whenever we need them, they’re there and they always come through

Before Nexela, there was no transparency. Our previous IT Support firm charged us hourly, resulting in high, unpredictable invoices month-to-month. We never had the same technician on a weekly basis, resulting in a varied knowledge base and lack of efficiency. It felt like we were starting all over again. Additionally, there was no checklist to follow when troubleshooting or familiarity with repeat issues.

We’re happy to have found Nexela. Alteso is a company that concentrates on technologies for the auctions, transportation, and financial services as well as revamping a standard automotive wholesale-retail process into "whole-tailing." The Nexela team is very knowledgeable, meticulous, a forward thinking and above all a very honest. We now have a predictable monthly bill, a reliable network, and a Support Team that cares and is on top of their game. We can continue serving our clients with excellence.